Privacy Notice
How we protect your personal information when you contact Kings Lodge about complex neurological care.
What Information We Collect
When you contact us:
- Your name and contact details
- Information about care needs (only what you choose to share)
- Referral details from healthcare professionals
During assessment:
- Medical history and current needs
- Care preferences and family circumstances
- Funding and placement information
How We Use Your Information
We only use your information to:
- Assess suitability for care at Kings Lodge
- Arrange visits and consultations
- Coordinate with NHS teams and commissioners
- Provide ongoing care if you become a resident
We never share your information for marketing or commercial purposes.
Who We Share Information With
We only share information when necessary for your care:
- NHS discharge teams and commissioners
- Healthcare professionals involved in your care
- CQC and other regulators (when required)
- Emergency services (if needed for safety)
We always ask for your consent unless there's a legal requirement or safety concern.
Your Rights
You have the right to:
- See what information we hold about you
- Ask us to correct any mistakes
- Request we delete your information (in some circumstances)
- Withdraw consent for processing
- Complain to the Information Commissioner's Office
Contact us: Call 01234 567890 or email info@klcomplexcare.com to exercise your rights.
How Long We Keep Information
- Enquiries only: 2 years, then securely deleted
- Assessment records: 7 years (NHS requirement)
- Resident care records: Permanent retention for continuity of care
All records are stored securely and destroyed safely when no longer needed.
Request a Confidential Consultation
Speak privately with our senior clinical team about complex neurological care needs.