Website Accessibility
We design our website to be accessible for all visitors, including family members who may be stressed, exhausted, or have visual, cognitive, or motor impairments.
Our Accessibility Commitment
We understand that families seeking complex neurological care are often under enormous stress and pressure.
Our website is designed to be as accessible as possible, so you can find the information you need quickly and easily.
"When you're worried about a loved one, the last thing you need is a website that's hard to use."
Visual Accessibility
We make our website easier to see and read:
High Contrast
- Dark text on light backgrounds
- Clear colour differences
- No reliance on colour alone
- Strong visual hierarchy
Large Text
- 18px+ body text size
- Clear, readable fonts
- Generous line spacing
- Scalable text that zooms well
Navigation & Structure
We organise information clearly and logically:
Clear Headings
- Proper heading structure (H1, H2, H3)
- Descriptive page titles
- Logical information hierarchy
- Skip links for screen readers
Keyboard Navigation
- Tab through all interactive elements
- Clear focus indicators
- Logical tab order
- No keyboard traps
Content & Language
We write in plain English for stressed families:
- Short paragraphs: Easy to scan and digest
- Bullet points: Break up complex information
- Plain English: Avoid medical jargon where possible
- Clear instructions: Simple steps for contacting us
- Meaningful links: Descriptive link text, not "click here"
We explain medical terms when we need to use them, and always provide context.
Images & Media
We make visual content accessible to everyone:
Alt Text Policy
- Descriptive alt text for all images
- Context about care environments
- Focus on atmosphere and feeling
- Empty alt for decorative images
Video & Audio
- Captions for all videos
- Transcripts where helpful
- Audio descriptions when needed
- No auto-playing content
If You Need Help
If you're having trouble using our website, please don't struggle alone.
Contact Us Directly:
- Phone: 01234 567890 (we can read information to you)
- Email: info@klcomplexcare.com
- Voice assistant: Use the chat button for spoken help
We're here to help you get the information you need about complex neurological care.
Standards & Compliance
We aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
We regularly review and improve our website accessibility, and welcome feedback about how we can do better.
"Accessibility isn't a one-time fix - it's an ongoing commitment to serving all families."
Request a Confidential Consultation
If our website isn't working for you, call us directly. We're here to help.